Terms and Conditions

For general website design & development projects we employ the following steps:

  • Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may hold a Scoping Workshop to discuss the requirements in detail.
  • Once we have the brand details such as logo, images, branding materials etc, we will have a mock-up for your review within 5 to 10 working days.
  • You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 3 to 5 design modifications that can be done within the given estimates. Please refer to your allocated design and development hours for details.
  • Once design is finalised & approved, we’ll proceed with the HTML development. At this stage we generally need around 3 to 5 banner text and/or images for rotation.
  • Once, HTML is done, if CMS is included in your project, we will proceed to setup your website on your selected Content Management System (CMS). Please provide all content and copy prior to the development phase.
  • Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. Remaining content can be transferred via the CMS by your designated staff. We can provide the instructions needed to help you do this.
  • Once the site is ready from our end, we generally hand it over to you for further review, test and/or to upload/change contents as necessary.
  • At this stage you need to give us a Go-Live date for us to make the new website/project live.
  • Your website can be made live within 3 to 5 working days of a Go Live approval, assuming that the accounts are clear. Kindly note that we require full payment prior to transferring the website on any external servers.
  • Kindly note, there are limited man-hours allocated on the project. The estimates for all website under $5000 are based on an assumption that projects will to be completed over eight to twelve working weeks depending upon the size of your project. Any further delays may increase the project management costs. If you do not believe the project to be completed within this time frame, please do let us know prior to starting the project.
  • Also, generally speaking, going-back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilised on your project and you do not incur any unnecessary additional costs.
  • You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
  • Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third party software.

We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can do’ attitude. If you require something changed, please feel free to discuss with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project

  • All assessments/cites depend on our comprehension of your prerequisites and according to given time span. Any progressions to the usefulness including miniature enhancements, may cause extra expenses appropriately. Kindly guarantee and explain our comprehension in an up close and personal gathering.
  • By tolerating a statement, you consent to and acknowledge the terms and states of Exabyte Informatics Pvt Ltd. Acknowledgment can be verbal, by email, instalment of Initiation, marking a statement.
  • Clients to guarantee that we have remembered all necessities for the statements/recommendations/gauges and that we completely comprehend their prerequisites. Customers should give us clear rules alongside the stream or explicit subtleties they may require. At the point when such subtleties are not given, we will continue with our comprehension of the prerequisites and statement likewise. At a later stage, if an inconsistency emerges, it might prompt extra expenses to oblige the changes. Hence, it is fundamental that you explain each part of your site advancement and guarantee that you have been cited on the correct prerequisites.
  • Any intricacy identified with explicit undertakings, should be prompted ahead of time and remembered for the proposition for costing purposes. We work in accordance with some basic honesty and depend on our customers to reveal the full picture at the hour of citation. Any error emerging because of indistinct prerequisites won’t be borne by Exabyte Informatics.
  • There are restricted worker hours assigned to each errand including Project Management and Digital Strategist/Business Analyst. Minor changes might be incorporated inside the dispensed hours. This will be breaking down dependent upon the situation.
  • Exabyte Informatics will bend over backward to finish the undertaking/changes in the given time period. Sensible deferrals are acknowledged whether functionalities are re-imagined or adjusted.
  • Any deferrals at customer’s end, may postpone the undertaking and proposed time periods and may bring about extra expenses.
  • Any bugs (programming mistakes) announced during or soon after the advancement doesn’t pull in extra charges.
  • Any re-work on an all-around finished errand will draw in extra charges. Any adjustments in the plan after the plan endorsement will bring about extra charges.
  • Any alterations mentioned during the turn of events or after the Go-Live endorsement will bring about extra charges. All extra work, well beyond the assessments is charged independently. By no means will Exabyte Informatics be obligated for any deferrals brought about by change in the undertaking brief.
  • Website/application substance and all connected materials require to be given to us inside the initial fourteen days of beginning the undertaking. Any postponements from that point may defer the undertaking and may cause extra charges in the event that it goes past sensible time span.
  • Our sites/applications are for the most part tried on PCs and incorporate close to late forms of following programs: IE, Firefox, Chrome and Safari. In the event that you expect testing to be done on some other program, kindly let us know ahead of time.
  • Responsive/multi-gadget viable website pages are tried on iPhone and iPads. On the off chance that you expect testing to be done on some other gadget, kindly talk about it ahead of time.
  • If your site/application isn’t facilitated on a neurotransmitter worker, any extra worker hours that might be needed because of any worker or organization related issues are not canvassed in our statements and might be charged independently.
  • Please note that at any stage during the task, slowing down of the undertaking for more than two schedule months will cause $100/week organization costs. Moreover, it might build the recently endorsed gauges. In the event that you require the undertaking to be required to be postponed, if it’s not too much trouble, prompt us recorded as a hard copy ahead of time. To require the task to be postponed without causing extra charges, we will require the record to be forward-thinking dependent on the work done. Further subtleties can be examined if such a circumstance emerges.
  • Exabyte Informatics programming codes (excluding open source programming) are copyrights of Exabyte Informatics. The codes can be given over at an extra expense for utilize once all past solicitations are settled, depending on the prerequisite that the codes are utilized distinctly for use or adjustment for re-use for additional advancement for the predetermined customer or resulting proprietors of that lawful element. Under no situation, the codes will be permitted to be utilized for exchanging or duplication purposes.
  • Exabyte CMS is a restrictive CMS of Exabyte Informatics. Exabyte possesses copyrights of all codes composed for any customer, except if courses of action are made before beginning of the undertaking. Exabyte warrants a permit to utilize any specially assembled programming for the customer, for their utilization as it were. This permit is conceded while paying for the facilitating. Exabyte CMS can’t be moved to any outside host; this incorporates any admittance to the product codes.
  • The site or programming application will be intended to be conveyed on the web, by means of utilizing a business grade web-worker or a comparable arrangement. In view of your site traffic, the site may not perform whenever sent on a conventional office network climate.
  • Depending upon the functionalities needed, there might be outsider segments, for example, Third Party Payment Gateways or SSL endorsements engaged with building a site/application. Despite the fact that Exabyte Informatics puts forth a valiant effort in perceiving the reasonableness of any such segment, any unanticipated impediments of outsider segments are outside our ability to control. Any outsider segment buys costs, (for example, SSL, Payment passage, Google AdWords, Plug-in licenses and so forth) are excluded from our statements.
  • Exabyte Informatics assumes no liability of any open source items, for example, WordPress, Open Source trucks, Joomla and so forth It is customer’s duty to refresh all segments and outsider programming. We recommend you to take customary back-ups to dodge any interruptions.
  • Exabyte offer bundles in co-appointment with outsider suppliers. Changes to the outsider supplier’s principles and strategies may eventually impact the administrations we give or the terms and conditions thus.
  • The customer should perceive that now and again there might be unexpected conditions that will postpone the improvement cycle, especially regarding the coordination of outsider programming. We will make an honest effort to finish the undertaking as concurred in the proposition. However long it is inside a sensible period, the customer makes a deal to avoid punishing us for any real deferral, when each work to keep the task on the proposed plan is taken.
  • Domain enlistment/restoration and so on charges are excluded as a piece of any venture/proposition except if referenced something else. Whenever required, a statement for which will be submitted independently and endorsed by the customer.
  • Hosting charges are excluded from the citations except if referenced something else. Exabyte Informatics can sort out a fitting facilitating arrangement whenever required, a statement for which will be submitted independently and affirmed by the customer. Where customers choose to coordinate their own facilitating, we ought to be counselled prior to settling the kind of facilitating and data set, as it should meet the prerequisites of the innovation utilized for the turn of events. If it’s not too much trouble, note that we’ll require full access with facilitating support for testing and sending the application. Exabyte Informatics won’t be obligated for any deferrals or mistakes brought about by immediate or aberrant activities of the facilitating organization.
  • Exabyte Informatics by and large forms and tests the sites/applications on our own workers or facilitated spaces. Exabyte can’t offer admittance to their test workers and test sites to the customers or any outsider. The site/application can be moved off to a designated outsider worker upon full instalment, all things considered, and contribution.
  • Notwithstanding some other arrangement in the understanding, regarding the Customer going into this concurrence with Exabyte, upon full instalment of any extraordinary solicitations, Exabyte will concede an unequivocal permit to the Customer to replicate, distribute, convey, use, misuse, fluctuate, or in any case manage 1) the designs, 2) writings and 3) pictures utilized in the distributed site and related of structure and usefulness. This wo excludes the licensed innovation identifying with the creation of the site including the computerized methodologies, programming codes, data set constructions, contents, structures or functionalities.
  • All interchanges/correspondences are for the most part done by means of messages. It is customer’s obligation to keep us refreshed with their pertinent email addresses.

All advanced showcasing/procedure bundles are for at least a half year time span. From that point, drop whenever with clear one-month email notice.

They are charged month to month and are payable by the first of consistently.

Bundles are planned in light of keeping Digital Marketing/Strategy necessities of our customers. There are explicit worker hours allotted every month and any unused worker hours are not turned over to the following month. No outsider programming or advertising costs are incorporated.

Exabyte utilizes reasonable use strategy, which implies that in spite of the fact that we don’t officially move throughout any unused chance to the following month or officially collect unused worker hours, we do comprehend that your necessities may change from month to month, and we permit adaptability in compliance with common decency some of the time.

Any additional hours utilized might be charged independently. Any pressing errands will be charged independently.

Backing demands should be sent by means of email to support@exabyteinfo.com

Installment terms:

Payable by the first of consistently. We firmly prescribe our customers to have an immediate charge set-up for the equivalent.

A managerial expense of $25 will be charged to the customers represent any late installments or declined Visa charges.

There are definitely no discounts for any expenses identified with the computerized advertising/procedure bundle.

Termination:

All computerized showcasing/procedure bundles are for at least a half year time frame. From that point, drop whenever with clear one-month email notice.

Exabyte maintains whatever authority is needed to end whenever with composed notification to the Client.

All maintenance packages are for a minimum of 12 months period.

Maintenance packages are billed annually, however are paid monthly via direct debit on the 1st of every month.

Packages may include 12 months’ basic website hosting, email hosting and DNS hosting.

Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.

Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.

Work-hours are tracked in 15minutes blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional workhours are requested for your approval.

Exabyte employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used will be billed separately @ $27/hour incl GST.

Support requests need to be sent via email to support@exabyteinfo.com

Any urgent tasks will be charged separately.

The package is auto renewed every year on its anniversary date.

Payment terms:
Monthly maintenance package fees require credit card payment only. No other forms of payment will be accepted for monthly maintenance.

Monthly maintenance package fees will be charged to the client’s credit card on file on the 1st day of every month.

An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.

There are absolutely no refunds for any fees related to the monthly maintenance package.

Termination:
In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.

Ongoing term: For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.

Exabyte reserves the right to terminate annual maintenance at any time with written notice to the Client.

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time i.e. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hustings are disabled or deleted from the server.

All renewals must be paid by seven working days prior to the expiry date. Exabyte will not be responsible for issues relating to delayed payment.

Hosting are on shared and non-shared servers hosted via third party providers. Exabyte Informatics ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

In case of a malware attack, Exabyte reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination:
Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.

If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. Exabyte will not be responsible for any loss of data, files, emails, backups, restoration costs etc.

If a hosting has been cancelled / disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client.

Once all invoices are paid, it is client’s responsibility to request for the files subject to the below:

– Exabyte CMS is a proprietary CMS of Exabyte Informatics. Exabyte owns copyrights of all codes written for any client, unless arrangements are made prior to start of the project. Exabyte warrants a license to use any custom built software for the client, for their use only. This license is granted while paying for the hosting. Exabyte CMS cannot be transferred to any external host; this includes any access to the software codes. FTP and Control panel access is not provided if the website is using Exabyte CMS.

– Exabyte CMS is a proprietary CMS of Exabyte Informatics and cannot be transferred to any external host.

Emails:
All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.

Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

Exabyte offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

Hosting are on shared and non-shared servers hosted via third party providers. Exabyte Informatics ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

All domain registrations and renewals are to be paid in advance.

Expiration of a domain can result in service disruption and loss of domain.

Exabyte Informatics will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date.

It is client’s responsibility to renew their domain names with us.

All invoices and dues must be paid in full before we release the requested domain name.

Exabyte Informatics has the domains in a common pool account and therefore cannot give access to its domain control panel.

Exabyte offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

All content of this website is a property of Exabyte Informatics unless otherwise specified. Exabyte Informatics reserves the right to change the content or policies without any prior notice.

The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. Exabyte worldwide reserves the rights to refuse the transfer of ownership if irregular circumstances arise.

Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose. Exabyte CMS is a proprietary CMS of Exabyte Informatics and cannot be transferred to any external host.

  • All prices are quoted in US dollars are inclusive of GST unless specified.
  • All invoices are to be processed as per the schedule via your preferred method of payment.
  • There is a surcharge charged for payments made via Accounting Software. This is charged by payment gateway for the credit card payments.
  • Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live.
  • Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
  • Exabyte Informatics reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.

For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

  • Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of $5.50 per month, from the due date.

Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. Exabyte Informatics will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

  • If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
  • All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
  • Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  • Exabyte Informatics generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

In an event of a dispute, Exabyte Informatics reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Exabyte Informatics reserves the right to charge the client without honouring any discounts that were previously honoured in good faith. Under no circumstances will Exabyte Informatics be liable for any damages arising from misrepresentation or misinformation.

Exabyte worldwide reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.

Exabyte Informatics provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.

Relationship of Exabyte Informatics with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.

Client will indemnify and hold Exabyte Informatics, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms and Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Exabyte Informatics.

Exabyte Informatics will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.